Frequently Asked Questions
Find answers to common questions about our products and Quality.
Pre-orders remain open until all 250 Chapter One pieces are reserved. Once sold out, this edition closes.
Pre-orders ship within 8–10 weeks, with the possibility of earlier fulfillment. Each piece is carefully produced and inspected to ensure it meets our luxury standards before being cleared for shipment.
Once your order is ready, it ships via complimentary FedEx 2-Day delivery within the United States—so it arrives quickly and securely after dispatch
If you ordered the bag, your
pendant ships with your bag as part of the complete Chapter One experience. If purchased separately, pendants ship within 3-4 weeks, with the possibility of earlier fulfillment.
Chapter One ships within the
United States only. International shipping will be considered for future
chapters.
All sales are final.
Each Pocket Watcher™ tote is individually inspected before it leaves our hands. As a limited edition piece, once a chapter closes, it will not be restocked or reproduced.
Due to the exclusive nature of this release, we do not offer refunds, returns, or exchanges for reasons such as change of mind, preference, or expectation.
If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with clear photos. Once reviewed, we will make it right.
We reserve the right to determine whether an issue qualifies as a manufacturing defect.
Claims made outside of the 48-hour window will not be accepted.
Yes. You will receive a
confirmation email immediately after your purchase and a shipping notification
with your FedEx tracking number when your bag ships.
Every Pocket Watcher™ tote order
includes:
- The Pocket Watcher® luxury tote
- Now Carry On™ signature pendant
- Custom Now Carry On™ luxury box
- Premium dust bag
- Branded tissue paper
- Serial number authenticity card
- Personal thank you card
- Pendant mini dust bag
- Microfiber polishing cloth
The pendant is also limited to 250 pieces. It is available separately for $77. Once sold out, this design will not be reproduced.